Shipping & Returns FAQs2023-12-15T16:12:53-08:00

Shipping & Returns FAQs

If we don’t have your answer, please call (707) 963-9327 or email info@charbaywinery.com.

 

What if my shipment arrived and I wasn’t there to sign for it?2023-09-28T18:28:15-07:00

If your order is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. The carrier will make three delivery attempts before returning the package to us. Please note that if your wine is returned to us, you will be charged the shipping cost required to re-send the package.

What if my delivery is damaged?2023-09-27T23:35:52-07:00

Bottles are fragile and issues arise from time to time. Call us at (707) 963-9327 or email info@charbaywinery.com, and we will fix the situation quickly.

How do I return my wine?2023-09-27T23:34:39-07:00

If you’re not satisfied with any of the products from us, call us (707) 963-9327 or email info@charbaywinery.com within six months of purchase and we’ll make it right.

What is your returns policy?2023-09-27T23:57:01-07:00

At Domaine Charbay, we’re relentless in crafting the best products. With that, we are proud to offer a full satisfaction guarantee on all of the products purchased online. However, we cannot replace products purchased from other retailers or restaurants. If you would like the same product but it is no longer available, we will discuss with you a satisfactory alternative. In rare instances, we reserve the right to deny our return policy to customers who we suspect are attempting to abuse the policy.

Who needs to sign for my delivery?2023-09-27T23:32:28-07:00

Only someone 21 or older with ID can sign for your delivery. The carrier will make three delivery attempts before returning the package to us. If you won’t be at home, we recommend that you use a work address or have your parcel held for pick-up at your local FedEx store.

Where can I get help with an order?2023-09-27T23:31:14-07:00

If you need any assistance with your order, need to change the address, want to send a gift, just ask us. Either call (707) 963-9327 or email info@charbaywinery.com

We’re here to help.

How quickly do you ship?2023-09-27T23:28:07-07:00

As a family-owned winery, we do it all by hand, including picking, packing and shipping. We’ll be packing orders on a Saturday and shipping these out on the following Monday. When you’ll receive your order will depend on the shipping time you selected. Please be patient with us, as we try and do it all. We know it will be worth the wait…

Can I order your Charbay spirits?2023-09-27T22:28:43-07:00

Unfortunately CA law prohibits us from selling our spirits directly to you, as we must strictly adhere to the 3-tier system. We are more than happy to find convenient options for you, though. You can start at charbay.com/find but feel free to reach out directly as well – we are happy to help!

What States do you ship to?2023-09-27T01:10:44-07:00

Due to legal restrictions we are only able to ship to the States where are products are registered: AK, CA, CO, DC, FL, GA, ID, IA, MN, MO, MT, NV, NM, NC, ND, OR, WA, WY

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